You add products to a quote list, we send a written quote, and you pay our invoice once the price and the date suit you. There is no online checkout, and everything we supply is genuine Crestron with Crestron's standard warranty.
How does ordering work, step by step?
- Add products to your quote list from any product page.
- Send the list with your details, and tell us if you need installation and programming.
- We check availability with Crestron and send a written quote through our client portal.
- You accept the quote and we agree the delivery or installation date.
- We send the invoice. Once it is paid, we order and deliver, or install on the agreed date.
How are prices and VAT shown?
Where Crestron publishes an advertised price in Ireland, we show it on the product page, before VAT and including VAT. For other products, Crestron asks dealers to give the price directly, so it appears on your quote. VAT on equipment is 23%.
Delivery, installation and programming are quoted as separate lines. Your quote shows how long its prices are valid for.
How and when do I pay?
Shop orders are paid in full on invoice before delivery or installation. There are no deposits and no stage payments. You can pay an invoice online or by bank transfer.
Who can buy Crestron from 1Install?
We supply Crestron to the people and organisations that will use it: businesses, schools, public bodies, hotels and homeowners. Under our Crestron dealer agreement we cannot supply products for resale.
What about warranty, faults and returns?
Everything we supply is new, genuine Crestron with Crestron's standard warranty. If something develops a fault, contact us and we will deal with Crestron for you. Your full terms, including your cancellation rights where they apply, come with your quote, and your statutory rights are not affected (see ccpc.ie for a summary).
How is my information used?
We use your details only to prepare your quote and supply your order; see our privacy notice. Some Crestron products connect to Crestron's cloud services for setup, updates and support. How Crestron handles that information is explained in Crestron's privacy policy.
Crestron, the Crestron logo and Crestron product names are trademarks of Crestron Electronics, Inc. 1Install is an independent, authorised Crestron dealer.
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Crestron installed by 1Install
We supply, install and programme Crestron in homes and businesses across Ireland. These photos are from our own installations. See more in our projects, or budget a whole system with our Quote Builders for homes and meeting rooms.
Questions about ordering
Can I order Crestron online?
You can build and send your list online, but there is no online checkout. We send a written quote first, agree the date with you and then invoice, so you never pay for something that cannot be delivered or installed when you need it.
Do I need an account to request a quote?
No. Add products to your quote list and send it with your name, phone number and email. Your quote arrives through our client portal, where you can read it, ask questions and accept it.
How long is a quote valid?
Each quote shows how long its prices are valid for. Crestron can change its prices, so we confirm them again if a quote has expired before you accept it.
Do you charge for delivery?
Any delivery charge is shown on your quote before you accept it. If we are installing the equipment, we bring it with us on the day.
Can I pay a deposit instead of the full amount?
Shop orders and service visits are paid in full on invoice before delivery or installation. Larger projects with a design stage are quoted differently and have their own payment stages.
Can I add a purchase order number?
Yes. Add your purchase order number in the notes when you send your quote list, and we will put it on your quote and invoice.
What if the wrong part arrives or it is faulty?
Contact us straight away with the part number and a photo of the label. If we supplied the wrong part, we put it right. If it is faulty, we handle the warranty claim with Crestron.
Why do you need to know if I am buying for my own use?
Our Crestron dealer agreement allows us to supply Crestron to end users, not for resale. We ask you to confirm it when you send your quote list.