AV Support KPIs in Ireland: How to Measure Your Break Fix Provider
The five AV support KPIs Irish businesses should ask for every month: first visit fix rate, response level met, call outs by brand, repeat faults and time on site.
Commercial AV Break Fix in Ireland: What Good Cover Looks Like
What commercial AV break fix should include for Irish offices, hotels and retail sites: agreed response times, one ticket per call out and a full record of every fix.
First Visit Fix Rate: Why It Matters for Irish Facilities Teams
Why first visit fix rate is the AV support measure Irish facilities teams should watch, what drives it up or down, and four steps to improve it across your sites.