Last updated: 26 September 2026

This notice explains what personal information 1Install collects when you use this website or work with us, why we collect it, who we share it with and the choices you have. We keep it short and plain on purpose. If anything is unclear, send us a message or call us on 01 906 9326.

Who we are

This website is run by 1Install (company number 792068, registered in Ireland) ("1Install", "we", "us"). We design, install and support smart home and audio visual systems. Under the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts we are the controller of the personal information described here.

Offices: Dublin and Cork.
Phone: Dublin 01 906 9326, Cork 021 202 8107.
Privacy questions: please use our contact form and choose "Privacy request" in the description.

What we collect

Enquiries. When you use a contact form we collect your first and last name, email address, phone number, address details (street, city, Eircode), company name if you give one, the service you are interested in, your message and any file you choose to upload.
Live chat. If you use the chat window we collect the messages you send, any name or contact details you give, and basic technical details about your visit that the chat service needs to work.
Calls and project details. If you call us or become a client we keep notes of our conversations, your property address, the equipment we install, service visits and the information needed to quote, invoice and support your system.
Technical information. Like most websites, our server records technical details such as your IP address, browser type and the pages you request. We use these to keep the site secure and working.

We do not knowingly collect information from children, and we do not ask for special category information (such as health details) through this website.

How and why we use it

To answer your enquiry and prepare a quote. This is necessary to take steps you have asked for before entering into a contract, and is in our legitimate interest in responding to people who contact us.
To carry out and support your project. This is necessary to perform our contract with you, including installation, programming, service visits and our client portal.
To keep records we are required to keep, such as invoices and accounts. This is a legal obligation.
To keep the website and our forms secure and to block spam. This is in our legitimate interests.

We will only send you marketing emails if you have asked us to or you are an existing client and have not opted out. You can opt out at any time.

Who we share it with

We do not sell your personal information. We share it only where needed with:

Zoho, which provides our customer records system, live chat and business email. Website enquiries are sent straight into our Zoho account, which is hosted in Zoho's EU data centre.
Google reCAPTCHA, which may check form submissions for spam. Google receives technical information about your browser and device for this purpose.
Google Analytics, which counts visits to the website if you accept cookies. Google receives technical information about your visit, such as pages viewed and browser type.
Our website hosting provider, which stores the website and its server records.
Trusted installers and suppliers who work on your project for us, only with the details they need to do that work.
Professional advisers such as our accountants, and authorities where the law requires it.

Where a provider processes information outside the European Economic Area, we rely on European Commission adequacy decisions or standard contractual clauses to protect it.

How long we keep it

Enquiries that do not become a project: up to 2 years, so we can pick up the conversation if you come back to us.
Client and project records: for as long as we support your system, and for 6 years after our last invoice to meet tax and accounting rules.
Server records: a few months, unless we need them to investigate a security problem.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask for it in a portable format. Where we rely on your consent you can withdraw it at any time. To use any of these rights, send us a message or call us. We will reply within one month.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Data Protection Commission at dataprotection.ie.

Cookies

Cookies are small files a website stores in your browser. We keep them to a minimum:

Essential cookies keep the site secure, remember your cookie choice and let our team sign in to edit the site. These do not need your consent.
Spam protection from Google reCAPTCHA may set cookies when a form is used, to stop automated spam. This is part of keeping the forms secure.
Live chat cookies from Zoho SalesIQ remember your chat so a conversation is not lost when you move between pages. The chat only loads if you choose Accept in the cookie message.
Visit statistics from Google Analytics count visits and show which pages are used, so we can improve the site. Google Analytics only loads if you choose Accept in the cookie message.

We do not use advertising cookies. You can change your choice at any time using the Cookie settings link at the bottom of every page, or block and delete cookies in your browser settings.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.

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