Smart home maintenance from 1Install keeps your Control4, Lutron, Rako, Savant or Crestron Home system working the way it did on the day it was handed over. Our own engineers look after lighting, music, cinema, heating, blinds and the network behind them, in homes we installed and in homes where another installer has moved on.
Need help right now?
Start a secure remote support session and one of our engineers can connect to your system, diagnose the problem and often fix it straight away. Call us first on 01 906 9326 so we know you are waiting.
Smart home maintenance for the systems we know best
A smart home is a set of systems that depend on each other: the keypads talk to the lighting, the lighting to the controller, the controller to the network. When one part is out of date or a router is swapped, the whole house can feel broken. Regular smart home maintenance stops that happening.
- Control4: we are an accredited Control4 dealer, so we can take over your account, update the software, fix drivers and add rooms. See our Control4 lighting work.
- Lutron: RadioRA, HomeWorks and Caseta lighting and blinds, scenes reprogrammed and failed dimmers replaced. See Lutron lighting.
- Rako: wireless and wired Rako lighting, keypads re engraved and scenes changed as your family's routines change. See Rako lighting.
- Savant and Crestron Home: app control, touch screens, music and cinema kept up to date.
- KNX: lighting, heating and blinds on the KNX bus, programmed in ETS, with Apple Home and Google control through 1Home.
- Sonos and multi room audio: speakers dropping out, groups lost, streaming services that stopped working.
- Home cinema: projector and screen faults, sound calibration and remote controls that no longer do what they should.
- Wi-Fi and networks: the router, switches and access points everything else relies on. See Wi-Fi and networks.
Standard rates
- Remote support: €110 per hour plus VAT
- On site visits: €110 per hour plus VAT, with a minimum job of 4 hours (€440 plus VAT)
- Consultations and call outs: €440 plus VAT, covering up to 4 hours with an engineer
Support is provided Monday to Friday, 9am to 4pm, and visits are booked based on availability. Where we can, we fix things remotely first, so you only pay for a visit when one is really needed. Book a visit or consultation.
1Install Care: maintenance for your home, year round
For homeowners who want their system looked after properly, 1Install Care is a single annual plan tailored to the size of your installation. It includes:
- Priority support by phone, online and in person
- Unlimited quick support sessions of up to thirty minutes
- Remote monitoring of your system during office hours
- An annual health check visit, with a full report in your Client Portal
- Secure storage of your programming and configuration files
- Up to 20% off equipment and up to 15% off labour
- Everything tracked in your Client Portal
Remote tools do much of the work. Platforms such as OvrC let an installer watch over, configure and troubleshoot network devices remotely, with alerts and remote reboots, which is why so many faults can be cleared before anyone needs to call.
Taking over a system installed by someone else
Systems we did not install can join 1Install Care after a survey. Before we take over the support of your home, we make sure we understand exactly how it works:
- Account takeover: access to your Control4, Crestron Home, Savant or lighting system for remote support
- Software updates: bringing your system up to the latest stable version
- Remote monitoring: setting up the tools that let us diagnose and fix issues remotely
- Network review: making sure the house runs on a stable, secure network
- Documentation: mapping out the system room by room for long term support
Systems with limited documentation may need extra work to bring them up to standard, and we always tell you before any work goes ahead. If your installer has disappeared altogether, see rescue projects, and for one off repairs see service and repairs.
Questions we are often asked
Do you maintain systems another company installed?
Yes. After a survey we take over Control4, Lutron, Rako, Savant, Crestron Home and KNX systems installed by other companies, and bring them up to date.
How often does a smart home need maintenance?
Once a year is right for most homes, with software updates and a check of the network. 1Install Care includes that annual health check.
Can you fix problems without coming out?
Often, yes. Many faults are cleared in a remote session, and you only pay for a visit when one is really needed.
My lighting keypads have stopped working. Can you help?
Yes. Lutron, Rako and Control4 keypads can usually be reprogrammed or replaced like for like, and old JCL FlexiDim systems can be replaced.
What does a visit cost?
On site visits are €110 per hour plus VAT, with a minimum job of 4 hours (€440 plus VAT). Remote support is €110 per hour plus VAT.
Book a consultation or call Dublin on 01 906 9326 or Cork on 021 202 8107.