Whether you need a one off repair or your system looked after for years, we can help. Our own engineers support homes and businesses using Crestron, Control4, Savant, Lutron, Rako, Sonos and more, including systems installed by other companies.
Need help right now?
Start a secure remote support session and one of our engineers can connect to your system, diagnose the problem and often fix it straight away. Call us first on 01 906 9326 so we know you are waiting.
Standard rates
- Remote support: €100 per hour plus VAT
- On site visits: €100 per hour plus VAT, with a minimum job of 4 hours (€400 plus VAT)
- Consultations and call outs: €400 plus VAT, covering up to 4 hours with an engineer
Support is provided Monday to Friday, 9am to 4pm, and visits are booked based on availability. Where we can, we try to fix things remotely first, so you only pay for a visit when one is really needed. Book a visit or consultation.
1Install Care
For clients who want their system looked after properly, 1Install Care is a single annual plan tailored to the size and complexity of your installation. It includes:
- Priority support by phone, online and in person
- Unlimited quick support sessions of up to thirty minutes
- Remote monitoring of your system during office hours
- An annual health check visit, with a full report in your Client Portal
- Secure storage of your programming and configuration files
- Up to 20% off equipment and up to 15% off labour
- Everything tracked in your Client Portal
See everything included in 1Install Care.
Taking over a system installed by someone else
Systems we did not install can join 1Install Care after a survey. Before we take over the support of your system, we make sure we understand exactly how it works:
- Account takeover: access to your Crestron, Control4 or other control system for remote support
- Software updates: bringing your system up to the latest stable version
- Remote monitoring: setting up the tools that let us diagnose and fix issues remotely
- Network review: making sure your system runs on a stable, secure network
- Documentation: mapping out your system for efficient long term support
Systems with limited documentation or poorly installed infrastructure may need extra work to bring them up to standard. We will always tell you before any work goes ahead. If your system has been abandoned by another installer, see rescue projects.
What we support
- Control systems: Crestron, Control4, Savant
- Lighting control: Lutron, Rako, Crestron, Control4, Philips Dynalite, iLight, and replacement of JCL FlexiDim. See lighting control.
- Audio and video: Sonos, Crestron NVX, Control4 and Savant audio, home cinema calibration and support
- Networks: Wi-Fi, switches and routers that everything depends on. See Wi-Fi and networks.
If your system is not listed but is part of a premium smart home, get in touch, we can usually help. Call Dublin on 01 906 9326 or Cork on 021 202 8107.